Roberto Ferrari

Digital Reinvention Community Lead Qorus Italy

Formerly Chief Digital & Innovation Officer of Mediobanca Group.
Previously General Manager at CheBanca!, the digital and multi-channel bank of Mediobanca Group, first Bank in Europe to launch a BTC Robo-Advisor and awarded in last four years in a row as the best online bank in Italy.
Author of the book: "L' Era del FinTech" (2016, F. Angeli), being translated in English (“Fintech Era”, 2017)
WSJ's Financial News 2016 & 2015 Top 40 Fintech Influencer in Europe and 2017, 2016 & 2015 Digital Banking Club Power 50 in European digital financial services.
Former Western Europe Marketing Director at Procter&Gamble.
MSc degree in Public Policy at the University College of London (UCL).

Topics of Interest

  • Affluent
  • Customer Experience
  • ESG & Sustainability
  • HR & Future Workforce
  • Innovation
  • Insurance
  • Loans
  • Marketing & sales
  • Mobility
  • Open Finance & New FS players
  • Operational excellence & efficiency
  • Payments
  • Physical distribution
  • Retail banking
  • SME Banking
  • Transformation

Challenges Met

  • Customer centricity
  • Digital transformation
  • Financial literacy
  • Hiring and developing talent
  • New branch positionning
  • New business models
  • Omnichannel and context in the service model
  • Pivoting talent to the new realities & changing mindsets
  • Time to market innovation
  • Web 3.0

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