Decoding the Customer Lifecycle: Onboarding and Account Opening

In our latest project with ebankIT titled "Decoding the Customer Lifecycle: Optimal Strategies and Technological Trends in Banking for 2025," we explore the essential strategies and technological advancements shaping the future of banking.

During our recent webinar, we presented key findings from our global survey and invited a panel of speakers to discuss crucial steps in the customer lifecycle. These included awareness and acquisition, onboarding and account opening, daily banking and transaction processes, customer relationship management all the way to churn management.

In the following video, you will hear them discussing onboarding and account opening, a critical phase in a customer’s journey with their bank. These steps are vital as they set the tone for a customer's relationship with the bank and are increasingly prioritized for investment by many institutions.

Banks are adopting advanced technologies to streamline onboarding, focusing on reducing friction and enhancing security. Tools like Know Your Customer (KYC) solutions, online document signing, and AI-powered virtual assistants simplify verification and improve efficiency. This shift towards digital identity verification and remote account opening enhances convenience and compliance, offering faster, more secure services. By investing in these innovations, banks aim to deliver seamless onboarding experiences and maintain a competitive edge.

Interested to Find Out More?
Our report helps banks understand the full customer lifecycle, breaking it down into stages from acquisition and onboarding to retention and advocacy. We include insights from a global survey of financial institutions and interviews with banking executives about improving customer experience, overcoming roadblocks, and identifying future potential.

Make sure to download your copy here!