• 22 Apr 2021

Thursday 22nd April

2:00 PM CET - 3:00 PM CET

World Retail Banking Report 2021 webinar


The World Retail Banking Report 2021 from Capgemini and Efma explores Banking 4.X, an era where banking is invisibly embedded within customer lifestyles to provide a sustainable, experiential customer journey. Discover how implementing BaaS platform models to unlock the value of open ecosystems and harvesting customer behavioral data to provide hyper-personalized engagement will be the key to success for banks.

In this webinar, we will discuss:
- The widening gap between retail banks' top priorities and customers’ expectations
- The significant benefits of Banking-as-a-Service models
- The steps to become a customer experience-focused leader, providing a unified, sustainable, experiential and inclusive value proposition
- BNP Paribas’ view on embedded finance, platform and beyond banking – the next digital journey for financial institutions
- How Capgemini can help banks undergo the necessary transformation

This webinar is over. You can find recording and presentation in Presentations section after signing in with you Efma account.



profile picture of Laurent Herbillon Laurent Herbillon BNP Paribas Director Open Innovation & Startup Cooperation
profile picture of John Berry John Berry Qorus CEO
profile picture of Jennifer Lindstrom Jennifer Lindstrom Capgemini Invent VP, Banking and Capital Markets
profile picture of Arindam Choudhury Arindam Choudhury Capgemini VP and Head of Banking and Capital Markets, Insights and Data
profile picture of Elias Ghanem Elias Ghanem Capgemini Global Head of Capgemini Research Institute for Financial Services

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