Inside Maybank’s digital push: Tech, trust, and transformation

Maybank’s digital strategy centers on three pillars: customer-centricity, innovation, and regional growth. This approach seeks to deepen the bank’s reach across ASEAN while embedding advanced technologies and strengthening operational resilience.

To meet the demands of an increasingly digital customer base, Maybank has made strides in scaling its digital infrastructure to optimize connectivity and performance. Its partnership with PayNet enabled it to handle 27 million monthly e-commerce transactions in 2024, while overall API transactions reached approximately 877 million per month across various services. The bank has built an ecosystem of over 200 partners spanning home and car ownership, young families, SMEs, fintech, trade, supply chain, and the halal sector, positioning itself as a regional banking and lifestyle enabler.

Investments in cloud infrastructure have yielded significant operational gains. Infrastructure build times have been slashed from 28 days to two days, and application deployment from 40 hours to just one hour. The establishment of the MAE Digital Stand-In environment on Amazon Web Services Outpost has accelerated production setup by 75%, enhancing speed to market without compromising quality or security.