46th Efma Congress: Banking Transformation
Overview
"Four horsemen of the apocalypse": Disintermediation, unbundling, commoditization and invisibility cause a big impact on banks' financials. Margin erosion continues and there are early signs of volume loss in selected markets.
Taking all these challenges as an opportunity, 46th Congress will address them by key transformation themes:
• Putting ‘customer’s needs’ to the core and leverage ‘co-creation with customers’ to develop best services and customer experience
• Preparing your organization to effectively collaborate with FinTechs/partners in an ecosystem environment
• Creating digital ecosystems to effectively realize Open Banking opportunity
• Monetizing new business models
• Bringing diversity to your teams and work in agile mode to boost innovation engine
• Analysing different applications of AI in customer experience, operational efficiency and data analytics
The industry needs to strike back to all these upcoming trends by setting out the right journey in your transformation. Your next checkpoint of this exciting journey is the 46th Efma Congress!
Critical insights and networking opportunities are at your fingertips! While in Lisbon, spend a week with us at:
• Innovation Summit 15-16 October www.efma.com/innovation18
• Enjoy sunny Lisbon! 17 October – Take the day off and experience the city
• 46th Efma Congress 18-19 October www.efma.com/congress18
Attending both 46th Efma Congress & Innovation Summit gets you a 25% discount! Reserved for FSI
Speakers
Agenda
Get a complete overview of all sessions, speakers, and timings across the event. Visit the full program page to plan your schedule in advance and make sure you don't miss the moments that matter most to you.
Sponsors & partners
Capgemini
We partner with companies to transform and manage their business by unlocking the value of technology.
PayKey
PayKey enables banks, telcos, and mobile wallets to offer customers instant access to financial services, including P2P payments, balance check and top-ups - from within ANY mobile app, including all messaging apps. Our patented Social Payments Solution™ is based on a state-of-the-art smartphone keyboard that includes a branded banking/telco button. This button opens a menu of services, fully customized to the offerings of the service provider, creating a frictionless experience, driving engagement and keeping services always in front of customers. PayKey is already serving over a dozen banks all over the world, including global brands ING, Standard Chartered and HSBC.
BCG - Boston Consulting Group
Backbase
Backbase is a software company. We design products that improve the lives of real people. We have created the world’s leading lean customer experience platform. It has been designed to help you organize, create, and manage deeply relevant customer experiences across all channels, on any device to delight your customers, and deliver measurable business results. We believe that customer experience management is essential for today’s organizations to stand out from the crowd, stay relevant to their customers, and grow their business. Our mission is to help organizations transition smoothly into truly customer-centric businesses by adopting the outside-in approach that has worked so well for us and our customers. We believe that every enterprise will find success through customer-centric innovation.
Tink
Founded in Stockholm in 2012, Tink is a cloud-based platform that provides the infrastructure and value-adding data products that are enabling the future of financial services. Currently consisting of Account Aggregation, Payment Initiation, Personal Finance Management and Data Enrichment – Tink’s products can be used to develop standalone services or be integrated into existing banking applications. The company has 200 employees and its partners include PayPal, NatWest, SEB, ABN AMRO, BNP Paribas Fortis, Nordea and Klarna. Insight Venture Partners, Heartcore Capital, SEB, Creades, Nordea Ventures, ABN AMRO Digital Impact Fund and PayPal have invested in Tink.
Wavestone
Wavestone is a consulting powerhouse, dedicated to supporting strategic transformations of businesses and organizations in a world that is undergoing unprecedented change, with the ambition to create positive and long-lasting impacts for all its stakeholders. Drawing on more than 5,500 employees in 17 countries across Europe, North America and Asia, the firm offers a 360° portfolio of high-value consulting services, combining seamlessly first-class sector expertise with a wide range of cross-industry capabilities. Wavestone is listed on Euronext Paris and recognized as a Great Place to Work®.
Vidyo
Millions of users around the world visually connect every day with Vidyo’s secure, scalable technology and cloud-based services. Vidyo offers video collaboration solutions for companies that require the highest quality video interaction available. Recognized with over 110 patents, the company’s software platform and APIs are used by enterprise customers, service providers, and ecosystem partners to create innovative HD quality video-enabled applications embedded into workflows and emerging IoT devices.
ebankIT
ebankIT is an international company that develops a leading Omnichannel Digital Banking Platform with capabilities to enable Banks and Credit Unions to run lean, run smart and innovate fast, helping their customers to be one step ahead at a fraction of the cost, time and effort.
NGDATA
NGDATA helps brands in data-driven industries, such as financial services, telecom, utilities and hospitality, to drive connected customer experiences. Our AI-powered CDP and Digital Transformation Services put people at the center of every business via Customer DNA, which continuously learns from behavior to deliver compelling experiences for brands across the globe. NGDATA is headquartered in Gent, Belgium and has offices in the United States, Europe and Asia-Pacific.
Salesforce
Salesforce is the global leader in customer relationship management (CRM), bringing companies closer to their customers in the digital age. Founded in 1999, Salesforce enables companies of every size and industry to take advantage of powerful technologies—cloud, mobile, social, internet of things, and artificial intelligence—to connect with their customers in a whole new way. The Salesforce Customer Success Platform includes industry-leading services spanning sales, service, marketing, commerce, communities, collaboration and industries, all on a single trusted cloud platform.
Leverage community expertise to redefine finance
Our communities cover diverse topics such as digital transformation, SME finance, or Embedded insurance, providing a platform to learn from industry experts and peers.