CCX Forum: Channels & Customer Experience

PayKey

PayKey enables banks, telcos, and mobile wallets to offer customers instant access to financial services, including P2P payments, balance check and top-ups - from within ANY mobile app, including all messaging apps. Our patented Social Payments Solution™ is based on a state-of-the-art smartphone keyboard that includes a branded banking/telco button. This button opens a menu of services, fully customized to the offerings of the service provider, creating a frictionless experience, driving engagement and keeping services always in front of customers. PayKey is already serving over a dozen banks all over the world, including global brands ING, Standard Chartered and HSBC.

Alterna CX (Turkey)

Customer experience management was complicated. We simplified it. Alterna CX solution helps companies manage CX and get better results. Have full control over CX measurement, get timely insights, make smarter decisions and improve CX everyday with Alterna CX.

ebankIT

ebankIT is an international company that develops a leading Omnichannel Digital Banking Platform with capabilities to enable Banks and Credit Unions to run lean, run smart and innovate fast, helping their customers to be one step ahead at a fraction of the cost, time and effort.

NGDATA

NGDATA helps brands in data-driven industries, such as financial services, telecom, utilities and hospitality, to drive connected customer experiences. Our AI-powered CDP and Digital Transformation Services put people at the center of every business via Customer DNA, which continuously learns from behavior to deliver compelling experiences for brands across the globe. NGDATA is headquartered in Gent, Belgium and has offices in the United States, Europe and Asia-Pacific.

GOOGLE

Backbase

Backbase is a software company. We design products that improve the lives of real people. We have created the world’s leading lean customer experience platform. It has been designed to help you organize, create, and manage deeply relevant customer experiences across all channels, on any device to delight your customers, and deliver measurable business results. We believe that customer experience management is essential for today’s organizations to stand out from the crowd, stay relevant to their customers, and grow their business. Our mission is to help organizations transition smoothly into truly customer-centric businesses by adopting the outside-in approach that has worked so well for us and our customers. We believe that every enterprise will find success through customer-centric innovation.

Forrester

Forrester offers the most far-reaching solutions to anticipate dynamic customers; design strategies that are customer-led, insights-driven, and fast; and connect your operations to deliver superior experiences across touchpoints. These power a customer-obsessed operating model to help you win in the age of the customer.

D-Rating

Companies have historically been obliged to constantly changeand adapt to customers', competition's and technologicalevolution. But the digitalization of the economy makes that need much stronger. Important schifts are not just recurrent, they should be an ongoing process. Without it, organizations can quickly loose any competitive advantages against the ones that are fully embracing digitalization. One illustration of this phenomena is the declining tenure for average S&P500 INDEX firm, from 61 yearsin 1958 to 18 years now. Digital performance has become a well-knownnecessity for survival in mid-to-long term. Consequently, it should be included into financial evaluation and debt risk assessment. No transparent and independent analyses of digital performance existed though. D-Rating is filling that gap with a scientific and objective approach. In 2016, D-Rating project won adigital innovation award (Concours de l'Innovation Numérique) and earned the backing of the BPI (French public investment bank). Backed by € 1 Mln funding, the core team was created in early 2017 and first pilot customers joined the project in March.

Salesforce

Salesforce is the global leader in customer relationship management (CRM), bringing companies closer to their customers in the digital age. Founded in 1999, Salesforce enables companies of every size and industry to take advantage of powerful technologies—cloud, mobile, social, internet of things, and artificial intelligence—to connect with their customers in a whole new way. The Salesforce Customer Success Platform includes industry-leading services spanning sales, service, marketing, commerce, communities, collaboration and industries, all on a single trusted cloud platform.