13 Feb 2018

Retail Banking Summit in Middle East

Overview

#EfmaDubai18
Fix the digital! How leaders are reimagining customer experience, data, sales processes and collaboration to succeed in their transformation journey!
Customers, governments, regulators and stakeholders are pushing for change in the region. The rapidly changing economy, digital landscape, customer preferences and the technology are demanding the financial industry in the region to transform itself; in order to become more relevant, inclusive and transparent. However legacy issues and old habits are still a drag while nimble technology giants are increasingly creeping into the turf of banks without having to comply with existing or new regulations.
In this brave new world of major change where big data; analytics; digital wallet propositions by non-traditional players; new distributive reach of non-banks; and the push towards collaborative effort pose both big opportunities and huge challenges to the banks.
Efma is bringing the fourth edition of its Retail Banking Summit in Middle East, where you can gather all the industry knowledge and find out ways to overcome the challenges and learn to forge the way forward towards success.
This year’s conference will deal with these issues and look at the successful models within and outside the region to chart the way forward towards sustainable and profitable transformation in the banks and the banking industry. The key themes and the successful models which will be discussed during this year’s summit will revolve around following areas:
Credit risk and customer data and analytics: How to reinvent the old business while dealing with new challenges? 
• How to use data analytics and new ways of looking at the big data for underwriting and cross selling opportunities?
• How to use and leverage credit and behavioral data from various sources to make profitable decisions?
• How to win in the brave new world of credit bureau and how to deal with the issues related to credit leveraging?
• How to take advantage of scoring and analytics to offer instant gratification to the customer?
Payments: How banks can defend their old turf while managing new complexities?
• Digital wallets: where is the business case and revenue and model for bank wallet?
• How to design a wallet proposition attractive enough for millennial customers?
• Are new regulations and added legislations facilitating or obstructing seamless integration across the payments landscape and within the organisation?
• How to create a payments eco-system hospitable for cashless society?
Distribution: Building affection, mindshare and omnipresence without losing trust and money
• What will be the role of branch in the future and how to remodel physical distribution to win market share as well as hearts of customers?
• What is on the table in the digital only proposition and how to win in the millennial customers’ world?
• How to create and sustain an advisory and wealth management business in the region while changing the behavior of customer towards wealth products?  
Open banking: How to create collaborative intra-institution and market wide collaborative eco-systems?
• How to create eco-systems of the future in partnership with new players and Fintechs?
• Where are the success models in Fintech eco-systems?
• How to build a digital future around customer needs? 
This event is an opportunity to learn from the top leaders about the next digital wave in finance, and if you wish to stay ahead of the curve, book your place now!
 

Speakers

Raja Al Mazrouei
Fintech Hive Executive Vice President
Sanjay Malhotra
Dubai Islamic Bank Chief Consumer Banking Officer
Amit Malhotra
Abu Dhabi Islamic Bank Global Head of Retail Banking
Suvo Sarkar
3D Advisory Founder & CEO
Massimo Tessitore
Intesa Sanpaolo Head of Multichannel
Jayash Patel
Emirates NBD Head of Liv. Digital Bank
Ģirts Bērziņš
Swedbank Latvia Member of Board, Head of Digital Innovation and Strategy
Jocelyne Chahwan
Blom Bank Deputy CEO and Head of Retail Banking at BLOM Bank

Agenda

Get a complete overview of all sessions, speakers, and timings across the event. Visit the full program page to plan your schedule in advance and make sure you don't miss the moments that matter most to you.

Full agenda

Sponsors & partners

Accenture

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 401,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.

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Intertech

Having over 30 years of experience, Intertech provides its clients with information technology services designed in-house in order to meet all requirements of the finance sector. Int vertech aims to understand its clients’ needs and to develop effective solutions constructed on banking knowledge and experience.Intertech’s 100+ products created by more than 1200 experts are used at over 50 financial institutions in 10 different countries in Europe and MEA region, and Turkey being in the first place. Additionally, Intertech ranks in Gartner Vendor List as of April, 2013. All products and services that a financial institution may require can be solely provided by Intertech.As a strategic solution partner of Microsoft, Intertech has built its enhanced inter-Vision integrated banking platform on Microsoft-based technologies such as .NET and Microsoft SQL Server.Inter-Vision platform has been developed with Agile Project Management approach by focusing on ITIL and COBIT compatibility. In this platform, products in the main groups of “core banking and financial applications”, “customer relationship management”, “business processes management”, “data mining & business intelligence”, and “digital channels management” are both modular and fully integrated with each other.

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Finastra

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