3 Jul 2019

Retail Banking Summit in Lebanon

Overview

#EfmaBeirut19
Maintaining competitive edge in an aggressively dynamic market
Disruptive influence of new technologies is compelling banks to change their businesses to become a digital to the core and change their mindset from board to front line staff in order to remain relevant and stay in the game. 
The new breed of customers (Millennial) who are tech savvy, deeply connected and exposed to the world, have high expectations, they understand the value of their money. It is very challenging for banks to cater those customers who are looking for specific products against the price they are spending.
Payment ecosystem which is very lucrative in terms of serving existing customers and brining new players and clients. However, the market is facing challenges in terms of new technologies and customers' appetite to adopt them.
As new technologies, partnership with new players and fintechs, have huge potential for banks to retain their customers, banks are also focusing on hybrid model, redesigning their distribution networks, equipping them with new technologies in order to bridge gaps and win digital customers and offer them seamless self-service digital experience in branches.
Fifth edition of Efma’s Retail Banking Summit in Lebanon will feature the most disruptive innovations and best practices in digital transformation. Moreover, there will be discussions on Open Banking, customer experience, cyber security, using AI and bots, data integration, transforming payment landscape, new entrants in the ecosystem and much more, below you can find some broad areas which will be covered during the summit; 
Transformation through strategy of differentiation
• What role leadership can play to create successful digital driven bank?      
• How banks can convincingly demonstrate the appropriate digital maturity and savviness to their customers that can effectively differentiate them in a crowded marketplace?
• How banks need to manage the process of consistent acquisition of the new skills in the scenario of constant proliferation of new technologies and new dynamics?
Changing the game via agile & partnerships
• How can partnering with startups help financial firms compete with their peers in different market place?
• Which innovative strategies and offerings are enabling faster and more agile growth in terms of customer satisfaction and segment penetration?
• How open channels, system integration and new technologies are transforming workplace?
Data strategy, open APIs & cognitive technologies
• How should banks use machine learning to attract, retain and provide better services to their customers?
• How players in the region are deploying their strategy to prepare for the world of omnipotent AI? 
• What banks can learn from the Bigtech giants in terms of creating the architecture and platform to gather customer knowledge and profitably deploying it?
Scaling the payments landscape: how to add value and stand out among your peers?
• How can banks answer the risk of disintermediation as outside organizations succeed in the payments market?     
• How are world-leading financial institutions leveraging their payments position into ecosystems and new business opportunities?
• What strategies and best practices are helping banks to succeed in payments innovation?
Customer acquisition in digital ecosystem
• How to re-invent, re-engineer the digital landscape to bridge the gap of customer expectation? 
• Banks or FinTech: Who is winning the battle of customer acquisition by offering innovative products and services?
• How to re-create the physical space that makes the customers feel delighted?
Make banking secure in digital world
• How banks are responding to new cyber threats while providing customers on demand services?
• How to manage the risks related to data security coming in the age of cloud, connectivity with external parties and consistent demand by the customer to be available anywhere and anytime?
Reserve your place now and make most of this exclusive event. Learn about the current and upcoming trends and know what it takes to succeed!

Speakers

Jocelyne Chahwan
Blom Bank Deputy CEO and Head of Retail Banking at BLOM Bank
Randa Bdeir
Crédit Libanais Deputy General Manager | Head of E-Payment Solutions & Cards Technology
Andras Fischer
OTP Bank Head of Innovation & OTP Lab
Halil Ozcan
TEB EVP, Chief Digital Officer
Meaghan Johnson
Qorus Senior Advisor

Agenda

Get a complete overview of all sessions, speakers, and timings across the event. Visit the full program page to plan your schedule in advance and make sure you don't miss the moments that matter most to you.

Full agenda

Sponsors & partners

Backbase

Backbase is a software company. We design products that improve the lives of real people. We have created the world’s leading lean customer experience platform. It has been designed to help you organize, create, and manage deeply relevant customer experiences across all channels, on any device to delight your customers, and deliver measurable business results. We believe that customer experience management is essential for today’s organizations to stand out from the crowd, stay relevant to their customers, and grow their business. Our mission is to help organizations transition smoothly into truly customer-centric businesses by adopting the outside-in approach that has worked so well for us and our customers. We believe that every enterprise will find success through customer-centric innovation.

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