Operation disaster Qorus Innovation in Insurance Awards 2016 - Winner

When tragedies occur and the customer calls the insurance company, the process is handled as a normal request, following the same conditions as those of other processes. In order to change this situation, BRADESCO Auto/Re has conceived a new process that identifies, analyzes and prioritizes casualties resulting from catastrophe, concentrating its efforts to quantify, value and indemnify the insured person involved in natural tragedies, as soon as possible.