Agent Virtual Assistant Qorus-NTT DATA Innovation in Insurance Awards 2025 - Winner

Submitted by

Santalucía Seguros

Premium

14/11/2024 Insurance Innovation

AI-based tool that optimizes agent advice, personalizing the response to customer needs and queries.

Innovation details

Country
SpainCategory
Operational EfficiencyKeyword
Business insurance, Loans, Virtual reality & Metaverse, Customer acquisition & loyalty, Customer experience, Customer service, Contact center & ChatbotsBusiness Line
Home InsuranceDistribution Channel
Agents

Innovation presentation

Question-answer Artificial Intelligence Assistant, trained to answer questions related to the coverage of the different products, as well as all the tiers of each one of them. It provides agility when providing an answer, improving the response time by 86% by agents, which generates confidence and significantly improves the customer's experience. The tool boost and facilitates access to information at all levels of the sales area, thus contributing to continuous training.

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