Connected Auto Claim Qorus-NTT DATA Innovation in Insurance Awards 2025 - Winner

We understand that experiencing a claim is a moment of vulnerability, which is why the project was designed to provide connection and humanization, making the process more agile, empathetic, and efficient. Through multiple communication channels, the customer can open their claim simply and quickly. From this interaction, a data intelligence filter with Machine Learning analyzes the type of claim and the customer's profile to offer a hyper-personalized journey. This process adapts the experience according to the individual preferences, history, and needs of each policyholder. From there, we have RPA actions to continue automatic claim payments directly to the customer and an advanced CRM to identify when a customer who has already gone through the special journey might have another claim.