AXA Digital Commercial Platform Geoclaims Qorus-NTT DATA Innovation in Insurance Awards 2025

In recent years, the increasing frequency and severity of catastrophic events, such as floods, storms, and tornadoes, have underscored the urgent need for more effective claims management solutions. These events, exacerbated by climate change and urbanization, pose significant challenges for insurers and public organizations alike. Traditional approaches to managing these crises, primarily reliant on human intervention, are insufficient in addressing the scale and unpredictability of modern disasters.

Our solution, Geoclaims, is designed to meet several critical needs:

● Enhanced Decision-Making Support: In the wake of disasters, organizations often struggle to prioritize actions and allocate resources effectively, especially when personnel are directly impacted. Geoclaims provides timely and crucial data that empowers local teams to make informed decisions. By integrating AI with geospatial imagery and external data sources, we deliver actionable insights, such as real-time water levels in affected buildings. This capability allows responders to focus on the most urgent needs, optimizing resource allocation. ● Resource Optimization: Following catastrophic events, financial management becomes a critical issue for organizations. Geoclaims helps manage capital and reserves by providing a clearer picture of the disaster’s impact. For instance, during the recent catastrophic floods in Valencia, Spain, which caused approximately $10 billion in economic losses and over 200 fatalities, our tools enabled local teams to assess the situation rapidly and efficiently. This capability ensures that resources are allocated wisely and deployed effectively to address the most pressing needs of affected communities.

Since implementing our solution at AXA Digital Commercial Platform, we have observed significant improvements in disaster response efficacy. AXA Spain reported that the data provided during the Valencia floods enabled them to prioritize actions effectively, leading to a more organized and timely response. The ability to assess water levels and identify the most severely impacted areas facilitated targeted interventions, ultimately saving lives and reducing further economic losses.