Digitalization of Auto Insurance Claim Processes with BPM Qorus-NTT DATA Innovation in Insurance Awards 2025

Submitted by

Türkiye Sigorta

Premium

04/03/2025 Insurance Innovation

by integrating OCR, RPA and AI technologies, we enabled 10% of claims to be automatically paid without human intervention.

Innovation details

Country
TurkeyCategory
Re-imagining the Customer ExperienceKeyword
AI & Generative AI, Transformation, Insurance, Car & Mobility insurance, Claims management, Automation, Automated InspectionBusiness Line
Accident Insurance, Motor insuranceDistribution Channel
Online / Direct

Innovation presentation

Our project is based on the integration of BPM, OCR, and RPA technologies to ensure faster, error-free, and more efficient management of auto insurance claims. We integrated our core insurance software with a middleware system to automate insurance processes end-to-end and supported them by AI for decission making

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