pagaFlex by Millennium bcp Qorus-Infosys Finacle Banking Innovation Awards 2025
Submitted by
Millennium BCP
Millennium bcp together with its subsidiaries, provides various banking and financial services to individuals.
PortugalCategory
Product and Service InnovationKeyword
Loans, Customer experience, AI & Generative AI, Digital channels & Omnichannels, Open Finance & New FS players, Payments, Embedded finance & Super apps
Innovation presentation
pagaFlex is Millennium bcp’s embedded Buy Now, Pay Later (BNPL) solution powered by personal loans. Designed for both customers and non-customers, it offers instant credit approvals at checkout, enabling users to split payments seamlessly. The objective is clear: provide frictionless, real-time access to financing where consumers need it most while strengthening merchant partnerships. Consumers demand fast, flexible financing without the hassle of traditional loan applications. Existing BNPL models often rely on third-party providers, limiting banks’ ability to engage directly with customers. pagaFlex keeps lending within the bank’s trusted ecosystem while offering a fully digital, embedded payment experience. While global fintechs dominate the BNPL market, few solutions integrate personal loans directly at checkout without requiring a pre-existing account. pagaFlex differentiates itself by leveraging Millennium bcp’s lending expertise, PSD2 Open Banking capabilities, and automated risk assessment to provide a competitive, seamless alternative. pagaFlex was developed through cross-functional collaboration like Digital business teams, IT, Marketing, Risk, Compliance and Legal, ensuring a secure and scalable solution. Being release in mid-january 2025 with our first partner (health player Luz Saúde), the preliminary results has shown high journey conversion rates, with 2 out of 3 users being new-to-bank, proving pagaFlex’s potential to also drive customer acquisition.
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