Taiwan Business Bank End-to-End e-Loan Platform Qorus-Infosys Finacle Banking Innovation Awards 2025

In response to global digitalization trends and evolving lending behaviors for individuals and businesses, Taiwan Business Bank adopted a customer journey approach with Design Thinking to create an End-to-End (E2E) efficient online loan application process, launching the next-generation Taiwan Business Bank [e-Loan Platform]. By integrating diverse technological innovations, the platform streamlines the loan application process - application, data entry, identity verification, document upload and recognition, eligibility review, contract signing, disbursement, and repayment - into five steps: [Fill, Upload, Review, Disburse, Repay], fully digitized (Digital End-to-End), delivering a seamless, pain-point-free, high-efficiency lending experience for customers. The [e-Loan Platform] was developed using a flexible hybrid of waterfall and agile management models. In the initial planning phase, a waterfall approach clearly defined scope, timeline, costs, resources, and risk identification, accurately estimating project costs and progress. In the mid-to-late stages, agile management and Design Thinking were introduced to reengineer business processes and automate workflows, creating a superior one-stop application experience. Throughout the project, a Project Management Office (PMO) was established to enforce strict quality control, provide technical support, and track progress.  Individual Customers: [e-Loan Personal Credit Platform] Through big data analysis, AI intelligence, internal credit rating models, and multi-factor identity verification, the platform fully automates the loan application process. It incorporates an AI real-time decision-making system, integrating internal business rules, decision processing, real-time event detection, advanced data analytics, andparameter-based conditions to execute automated loan calculations and decisions, accelerating application efficiency. For any funding need, customers can access the [e-Loan Personal Credit Platform], a 24/7 fully automated online credit platform, completing applications in 3 minutes with approvals as fast as 40 minutes, experiencing a premium service where “a swipe of the finger fulfills dreams.”  Business Customers: [Micro-Enterprise e-Loan Platform] The [Micro-Enterprise e-Loan Platform] pioneers industry-leading online financing services for SMEs, integrating programs like Youth Entrepreneurship Loans and Small Business Loans, enabling customers to browse and apply through a one-stop interface. The platform standardizes SME credit review processes, allowing customers to verify their identity as business owners via OTP, supplemented by physical commercial certificates or online banking iKey for dual verification. Customers can fill out loan applications and upload documents online, with the system leveraging MyData technology to auto-populate sales and tax declaration data, simplifying the cumbersome preparation process and significantly reducing time. Additionally, it offers business owners the flexibility to choose disbursement dates and online contract signing, transforming traditional in-person application and verification models, drastically reducing processing time and wait periods, and delivering an E2E fully online application experience. Step 1 - Fill: 24/7 applications with no hassle, 3-minute rapid applications  By completing a simple assessment questionnaire, the [e-Loan Platform]’s real-time decision-making system uses multi-layered data analysis to instantly calculate loan eligibility and interest rates. Customers can click “Apply Now” to auto-populate calculated data, with the system determining the optimal identity verification method, completing loan applications in 3 minutes, significantly reducing processing time.  Optical Character Recognition (OCR) automatically extracts ID data, converting document images into system-readable information for clearer, faster, and more accurate recognition. Through API integration with the Ministry of the Interior’s ID issuance and replacement verification system, no manual data entry is required. Step 2 - Upload: MyData for financial proof, RPA for automated data extraction, boosting application efficiency Integration with MyData streamlines financial proof submission by auto-retrieving personal “household registration and ID data” or corporate “sales and tax declaration forms,” with fully encrypted transmission to ensure data security.  AI-driven precision recognition auto-populates 3 months of salary data for payroll transfer customers, reducing document submission and supplementation steps. Robotic Process Automation (RPA) handles automated document collection/dispatch, external website queries, and internal credit evaluations, enhancing service and operational efficiency. Step 3 - Review: AI-powered smart review, notifications within 40 minutes  AI smart review integrates multi-faceted big data, using credit scoring, risk calculations, decision variable management, business rules, models, and decision workflows to automatically approve or reject cases. Criteria include credit conditions, loan rates, loan amounts, Debt Burden Ratio (DBR), and Debt-to-Income (DTI). Eligible customers meeting specific criteria receive instant approvals, accelerating manual review processes, with reviews completed and notifications sent in as fast as 40 minutes. Step 4 - Disburse: Online contract signing and flexible disbursement date selection, ultra-convenient  Utilizes online digital identity verification (eKYC) and contract signing, with flexible disbursement date options, offering a fully branch-free loan application process.  High-security digital contracts with exclusive anti-tampering electronic seals ensure document integrity and security. Step 5 - Repay: Smart account reminders, automated account deductions  APP PUSH notifications and folder categorization integrate four notification channels: PUSH, SMS, Email, and Line BC. Customers can choose one or multiple channels based on preferences to receive bank notifications for account changes, insufficient loan payments, grace period expirations, or SME loan settlements.  The APP exclusively introduces AI-powered reminder settings, allowing single or recurring reminders. The system sends payment notifications on designated dates, paired with automated account deductions for worry-free on-time repayments.