MoodSense: Real-time Agent Analytics Qorus-Infosys Finacle Banking Innovation Awards 2025

Submitted by

Aktif Bank

Premium
02/06/2025 Banking Innovation
Our AI analyzes call center agent emotions in real-time via webcam. MoodSense boosts agent wellbeing and customer satisfaction simultaneously, providing a vital management tool for the new era of hybrid work.

Want to keep reading?

Become a Qorus member to get access to all our innovations

Interested in learning more?

Qorus has a library of almost 8,000 innovation case studies across critical areas like customer experience, sustainability, marketing & distribution and more that can be used to inform your decision-making.

Related Content