Artificial Intelligence Agent for Agribusiness Customer Service Qorus-Infosys Finacle Banking Innovation Awards 2025
BrazilCategory
Customer Experience InnovationKeyword
Customer experience, Operational excellence & efficiency, AI & Generative AI, SME Banking, Agricultural banking and insurance
Innovation presentation
Given the highly regulated environment in which Banco do Brasil operates, we identified opportunities to enhance automatable processes through artificial intelligence. AI was integrated to centralize, structure, and format data and information, enabling more personalized customer service. This approach directly contributes to improving the user experience and strengthens the bank’s strategic position in the agribusiness segment. The technology plays a key role in transforming scattered data into actionable insights, ensuring efficiency and standardization in service delivery, regardless of the unit’s specialization or the employees’ level of experience.
Interested in learning more?
Qorus has a library of almost 8,000 innovation case studies across critical areas like customer experience, sustainability, marketing & distribution and more that can be used to inform your decision-making.