Submitted by

İşbank Group

As a result of its historic commitment of contributing to the industry of the country, Isbank has acquired numerous participations over time and has taken part in the establishment of certain industries. Although the Bank has disposed many of these, it still has an extensive participations portfolio. By the end...

Premium
12/06/2025 Banking Innovation
Instant Vehicle Loan is a fully digital, time-saving solution that lets our customers apply for and use vehicle loans through our mobile app; İşCep. In 2025, we will expand this end-to-end digital journey to cover second-hand vehicle loans.
Innovation details
Country
Turkey
Category
Product and Service Innovation
Keyword
Loans, Customer experience, Digital channels & Omnichannels, Car & Mobility insurance, Automation, Mobility

Innovation presentation

Instant Vehicle Loan – A Seamless Digital Financing Experience In today’s automotive market, particularly among dealerships selling new vehicles, there is a growing demand for fast, digital financial solutions that can be completed before the customer leaves the showroom. Statistics indicate that approximately 90% of loans for new vehicle purchases are now disbursed through partnered dealerships, with these channels accounting for 65% of total loan disbursements. Our innovative "Instant Vehicle Loan" product addresses this need by offering a fully digital, end-to-end financing solution through İşCep, our mobile banking application. Given the regulatory requirement to verify a legitimate vehicle sale and to place a lien on the financed vehicle, ensuring a seamless and secure digital process is critical. The journey begins when the customer receives the invoice for their ordered vehicle from the dealership. They then initiate the loan application via İşCep by selecting the dealership, vehicle brand, and model, and entering the chassis number. Once the necessary sales validations are completed by our Bank’s operations center, the loan amount is directly transferred to the dealership’s account. Throughout the entire process, customers are not required to visit a branch. Moreover, İşCep provides access to a variety of loan campaigns, including options such as prepaid interest and deferred payment plans—features traditionally available only at branches. With Instant Vehicle Loan, customers enjoy a frictionless financing experience that matches the quality and reliability of in-branch service, all while continuing their daily routines uninterrupted.

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