24/7 Currency Exchange in Banking App Qorus-Infosys Finacle Banking Innovation Awards 2025
PolandCategory
Product and Service InnovationKeyword
Customer experience, Digital channels & Omnichannels, Payments, Retail banking
Innovation presentation
Currency exchange service in the banking mobile app allows users to buy or sell currency instantly 24/7. The service meets the high security standards and can be very helpful during holidays abroad. In Bank Millennium mobile app the following currencies can be exchanged: EUR, USD, GBP and CHF. The exchange money is instantly transferred from or onto foreign currency account. The bank also allows foreign currency accounts to be linked to any debit card. This opens up the possibility of paying in currency with the money held on these accounts. The services are the extension of the launched earlier currency limit, allowing customers to pay by their regular card in multiple currencies without bank’s exchange margin.
Customers will find the currency exchange service in the banking app in the VAS section. On their first transaction, they will be asked to accept the terms and conditions. If they do not have an account in the currency into which they wish to exchange their funds, they will be able to set one up straight away. Transactions are carried out by self-transfer, so the funds appear immediately in the corresponding account. In addition, customers can check historical rates in the app and set up notifications when a given price level is reached in the market.
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