FirstTouch Digital Customer Satisfaction Qorus-Infosys Finacle Banking Innovation Awards 2025

Submitted by

VakifBank

Get in touch
Premium
11/06/2025 Banking Innovation
This project introduces an AI-powered, fully automated system that resolves customer objections instantly at first contact. Currently applied to card fee objections, it sets the foundation for expanding instant resolution across other service areas.

Want to keep reading?

Become a Qorus member to get access to all our innovations

Check our offer

Interested in learning more?

Qorus has a library of almost 8,000 innovation case studies across critical areas like customer experience, sustainability, marketing & distribution and more that can be used to inform your decision-making.

Contact us

Related Content

Insurance Innovation Customer Service Channels – Intelligent Planning with AI and Clickable Intelligence
Insurance Innovation AI Suggestion Response Email CRM
Insurance Innovation Customer Digital Twin (powered by PersonaX)
Insurance Innovation VOICE
Insurance Innovation Contact Centre Post-call Speech Analysis
Insurance Innovation Digital Human Avatar: 24/7 reliable customer support incorporating generative AI and risk governance
Insurance Innovation Contact AI
Insurance Innovation Zero-Touch AI Claims Experience Program