Virtual camera solution to enhance customer representative security Qorus-Infosys Finacle Banking Innovation Awards 2025

Protecting the privacy of our employees and improving the quality of calls are among the most important factors in the development of technology. In our video call services, our representatives communicate with our customers from diverse profiles and may experience personally difficult times. With Syntonym Virtual Camera, our primary goal is to ensure the security of our representatives and provide a more comfortable environment for their calls.This technology stands out as the most developed application among today's artificial intelligence applications. Syntonym Virtual Camera provides an artificial intelligence-supported solution for situations such as our representatives maintaining a constant smile during video calls. Our video call services continue to spread in our sector. In today's world, where artificial intelligence plays a significant role in both customer and employee experience within our banking processes, we are happy to offer this experience to our employees and achieve a first. The Syntonym Virtual Camera, based on Generative Artificial Intelligence (GenAI), is a distinctive and promising application that goes beyond traditional approaches that have not been tried in the industry before. It is a productive investment that will contribute to the institutional image of our bank, which has always been a pioneer of innovation. Since September 2024, we have served 1,600 customers through the Syntonym Camera. User Experience • The self-confidence of our customer representatives has been taken to the highest level. • Security concerns have been eliminated, and employee privacy has been protected. • Aesthetic concerns have been reduced. • Thanks to all these gains, our representatives conduct more confident and efficient calls.