Multimodal, Multilingual Transactional Virtual Relationship Manager for Retail Banking “ADITI” Qorus-Infosys Finacle Banking Innovation Awards 2025

With 160M+ customers across 8+ languages, offering personal relationship managers at scale was unfeasible. Today’s customers expect real-time, personalized, and seamless support across both digital and physical channels. We created ADITI—India’s first Multimodal, Multilingual Virtual Relationship Manager. Multimodal means it interacts via voice, video, text, and 3D holograms—offering human-like service anytime, anywhere. Using generative and classical AI with holographic and speech technologies, ADITI fulfils service requests and delivers hyper-personalised nudges, redefining scalable, intelligent customer engagement.