LeanClaims Edu: Bilingual Claims Innovation Platform Integrating Excellence and Anti-Fraud Awarness Qorus-NTT DATA Innovation in Insurance Awards 2026

LeanClaims Edu is a bilingual (English–Spanish) insurance innovation ecosystem designed to modernize claims handling through operational excellence, anti-fraud awareness, and inclusive education.

At the center of the initiative is a dedicated digital application that delivers Lean Six Sigma training specifically designed for insurance adjusters. The app provides structured modules focused on process optimization, documentation standards, error reduction, coverage analysis discipline, and cycle-time improvement. It translates operational excellence methodologies into practical tools tailored to real-world claims environments.

In 2025, the initiative expanded with the publication of a bilingual book based on real insurance fraud cases, developed as a formal anti-fraud awareness campaign to promote ethical responsibility and strengthen industry transparency.

LeanClaims Edu also extends its impact through social media, TikTok, and Instagram, where bilingual insurance education is shared with industry professionals and Hispanic communities, increasing financial literacy and improving access to reliable insurance information.

Additionally, a children’s book introducing fundamental insurance concepts will be published this year, reinforcing early awareness of risk management and financial responsibility.

Unlike traditional insurtech solutions that focus solely on automation, LeanClaims Edu integrates a specialized training app, ethical advocacy, and bilingual community education within a scalable and socially responsible framework designed to elevate claims culture at multiple levels.