Virtual Delegates " Virtual Cabin to support Patients" Qorus-NTT DATA Innovation in Insurance Awards 2026
Premium
11/03/2026
Insurance Innovation
Virtual Assistant tp all the insured members in the hospitals, to enhance their journeys and to raise their satisfaction
Innovation details
Country
Saudi ArabiaCategory
Operations & Workforce ExcellenceKeyword
Customer experience, Customer service, Transformation, AssistanceBusiness Line
Healthcare, Health InsuranceDistribution Channel
Partners, Online / Direct, Agents, Bancassurance, Brokers
Saudi ArabiaCategory
Operations & Workforce ExcellenceKeyword
Customer experience, Customer service, Transformation, AssistanceBusiness Line
Healthcare, Health InsuranceDistribution Channel
Partners, Online / Direct, Agents, Bancassurance, Brokers
Innovation presentation
Problem:
Old-Patients, Child, Disabled patients, they need a full support once they are visitng the hospitals.
Solution:
Cabins linked and connected with the assistant team (24/7) to support the patients.
Implementation:
Connected to the SUPPORT HOTLINE with 24/7, and the dedicated team having the full network support.
Interested in learning more?
Qorus has a library of almost 8,000 innovation case studies across critical areas like customer experience, sustainability, marketing & distribution and more that can be used to inform your decision-making.