Rebuilding CommBiz through customer-led digital transformation Qorus-Infosys Finacle Banking Innovation Awards 2026

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Commonwealth Bank Australia

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18/06/2026 Banking Innovation
CommBiz, CommBank’s digital banking platform for business customers, was transformed through a customer-led redesign. The result: app ratings rose from 1 to 4 stars, NPS improved, service wait times fell, and complaints reduced significantly.

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