This fourth online meeting of the Digital Transformation community is based on one of the most frequently asked questions in our members' suggestions, namely the impact of digital transformation on the way banking and insurance work. A digitised relationship does not mean a dehumanised relationship, quite the contrary. However, the profiles of customer service representatives are profoundly affected and the entire customer relationship must be reviewed.

After a short perspective proposed by BCG, the floor will be given to testimonies and concrete experiences. 

PS: The times are given in CET and are positioned in the middle of the day in Europe, to allow Asian and American members to participate.