What you’ll learn
Join us for an exclusive webinar where we will present key findings from our latest global research, developed by Qorus in collaboration with Engine by Starling.
This study explores how banks are rethinking traditional models to better serve customers operating across both personal and business needs. Built on insights from interviews, Steering Committees, and contributions from leading banks worldwide, it highlights how digital-first approaches, unified journeys, and evolving service models are reshaping SME banking.
This collaborative effort brings together the expertise of our global community and our partner, Engine by Starling — delivering practical, real-world insights.
During the session, we will share the findings and discuss what they mean in practice — from current challenges to future opportunities in SME–retail integration.
Main topics
Customer Segmentation & 360° View
Seamless Customer Journeys
Relationship Models & Service Design
Innovation & Digital Capabilities
Speakers
Speaking institutions