Qorus-Infosys AI Excellence in Banking Awards

Newly launched, the Qorus-Infosys AI Excellence in Banking Awards aim to become a global benchmark for excellence and best practices in banking AI.

Previous winners

In partnership with

Infosys

Infosys enables clients in 59 countries to navigate their digital transformation.

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Innovation Awards Hub

About the awards

The AI Excellence in Banking Awards celebrate the organizations and individuals pioneering the use of AI in banking and financial services. They recognize those using AI to create new products and services, transform customer and employee experiences, improve operations, strengthen decision-making, and deliver measurable impact.

The Awards also celebrate the people and leadership driving responsible AI adoption, from building talent and culture to shaping bold strategies. The flagship AI-First Bank of the Year recognizes the institution that has most comprehensively embedded AI across its strategy, operations, culture and customer propositions.

Together, the Awards aim to set a global benchmark for excellence in banking AI and showcase the pioneers shaping the future of financial services.

Winners gallery

Our criteria

An innovation committee shortlists the best innovation in each category based on 4 criteria:

Originality: The uniqueness of the idea in the marketplace and its potential as a gamechanger.

Impact: The innovation’s capacity to generate a superior, long-term competitive edge. This includes KPIs such as RoI, NPS, cost reduction, churn rate, employee engagement score, customer lifetime value (CLV), time reduction, carbon footprint, etc.

Universality: The innovation’s potential to be relevant and/or adapted for use in other markets, or even industries.

Form quality: A detailed description of the project in its various phases, its results, and the addition of presentation slides, videos or images to visualize and better understand the project.

Key dates

Categories

Best Use of AI in Products and Services

This category recognizes organizations that have deployed AI to create genuinely new products, services, business models in banking and financial services. Winners use AI not merely to improve what already exists, but to enable offerings that were previously impossible or impractical. The focus is on novelty, impact and vision.

Best Use of AI in Operations

This category recognizes the application of AI to streamline internal processes, reduce cost, mitigate risk or improve efficiency across banking and FS operations. Winners show that AI has delivered tangible operational gains at scale.

Best Use of AI in Risk & Compliance

This category recognizes the application of AI to sharpen decision-making and strengthen defences across credit and underwriting decisioning, risk modeling, fraud prevention, financial crime and cybersecurity. Winners demonstrate that AI has improved the accuracy, speed, and fairness of decisions while measurably reducing losses and protecting customers and their institution.

Best Use of AI in Experience

This category recognizes AI that transforms the customer, member or internal employee experience through personalization, conversational interfaces, proactive service, accessibility or frictionless journeys. Winners demonstrate that AI has measurably improved how customers interact with and feel about their financial provider.

AI Talent & Culture

This category recognizes organizations that have built the people, skills, and culture needed to make AI succeed through upskilling programs, hiring strategies, cross-functional ways of working and an internal culture that embraces responsible AI adoption. Winners understand that AI transformation is as much about people as technology.

AI-First Bank of the Year

The flagship award, recognizing the institution that has most comprehensively embedded AI across its strategy, operations, culture and customer propositions. Winners are not just defined by a single project but by an organization-wide commitment to AI as a core driver of value, delivered responsibly and at scale.

Best AI Partnership

This category recognizes the most impactful collaboration between a bank or financial institution and an AI partner, such as an AI-native technology company, model provider, fintech or systems integrator. Winning partnerships show how combining the institution’s domain expertise with the partner’s AI capabilities has delivered results neither could have achieved alone, with clear evidence of business value, speed to deployment and a model of collaboration that others can learn from.