Benchmarking

At Qorus, we partner with experts to offer our members benchmarking solutions for their particular needs. Book a call

What is benchmarking?

In today’s dynamic financial services market to stay relevant and competitive, executives must regularly ask themselves three simple questions:

 

  • Where are we?
  • Where do we want to be?
  • How will we get there?
     

It can be difficult to find the answers.

 

Peer benchmarking answers question one by helping you highlight your strengths and weaknesses and offers insight that helps you answer question two and three.

 

Qorus benchmarking offers expert insight and actionable recommendations at membership prices.

 

Complete our Benchmarking Survey to tell us how we can help.

Announcing our new benchmark

We’re launching a free Benchmark!

 

How well do you think you understand your customers? 

 

Try our ‘Understand your customers’ benchmark to find out. 

 

This easy to complete, eight question benchmark helps you assess yourself against proven best practice to discover ways to improve customer satisfaction, trust, and loyalty that builds sustainable value. 

 

We’ll send you a confidential report that shows where your organization performs against the benchmark and our ‘top three’ recommendations to improve. 

 

How can we help

  • Qorus customer-centricity Benchmark

    This benchmark provides insight and actionable recommendations to help executives understand where they are on their customer-centricity journey and where they need to focus to optimize results.
  • Understand your customer

    This benchmark helps you assess yourself against proven best practice to discover ways to improve customer satisfaction, trust, and loyalty that builds sustainable value.
  • Qorus Customer KPIs Benchmark

    This benchmark provides insight into defining a fact-based product and channel strategy.

Benchmarking news and insights

07/12/2022 Article

Seven steps to customer-centricity

The secret of becoming customer-centric is often quoted as: ‘Putting your customer at the heart of your business’, or something similar. But it’s quiet a sweeping statement that rarely helps organizations face up to the challenge.

07/11/2022 Article

What is customer-centricity?

“The customer isn’t always right. The right customer is always right. And yes, there is a difference.” Professor Peter Fader.

28/09/2022 Article

Everything you need to know about benchmarking

In today’s dynamic financial services market to stay relevant and competitive, executives must regularly ask themselves three simple questions: 1....

Get in touch about your needs

I’d love to hear from about your business challenges where you think that benchmarking could help. If you’ve completed the Benchmarking Survey, but still have a question or need that doesn’t fit the survey please get in touch and we’ll talk. 

Behind our Benchmarking

Stuart Harle’s our Benchmarking Lead and an expert in customer-centricity who co-developed our benchmark. He believes our benchmarks should help solve our members’ challenges so that we build benchmarks that offer actionable solutions.
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Today, Qorus is a catalyst for reinvention for our financial services members by helping them to go further, be faster and work together.