In House Briefings

• The challenges and benefits of the models for the customer and provider
• How the companies mentioned in the examples are attempting to overcome 
those challenges
• High level recommendations for insurers looking to implement a new model

• Established trends
• Merchant acquiring
• Future of cash & mobile payments
• Convergence between issuing & acquiring

• What are the benefits of this new model?
• What are the different models that have been adopted by retailers and which insurers are powering them?
• What are the challenges from an insurer's perspective to deliver embedded insurance?
• Who is doing it well (with some best practices)?

• Decide if a Blockchain makes sense for your endeavor and chose the one that fits your purpose
• Analyze what hold beneath and the nascent opportunity of Web 3.0 and Metaverse - NFTs
• Navigate Global regulation in its different approaches and frameworks

• New context, new trends and the rise of Sustainability as competitive driving force (geopolitical context, climate emergency, regulatory frameworks, impact investment, new consumer)
• Key insights on what ESG means for Banking
• Best practices and lessons to be learned 

• What is the Metaverse? Different approaches and perspectives
• Why does it matter? What are the latest developments?
• Industries Disrupted by the Metaverse (some examples)
• What does it mean for your company? How are Financial Institutions already using the Metaverse?
• How to invest in the Metaverse?

• How are attackers organized, and how can this be used to protect yourself
• Main tactics, techniques and procedures attacks used to target financial institutions
• How to map and analyze your digital footprint
• The role of collaboration and partnerships in the defense against attackers

• Phygital bancassurance strategy
• Incentive schemes to branches to boost digital sales 
• UX driven product offer
• Bank & insurance Bundling

• Data-centric experiences
• Creating omnichannel experiences.
• Better targeting customers.
• New ways of customer engagement, and streamlined digital experiences.

• Accelerated Darwinism
• Innovation with a human cloak
• Innovation efforts becoming human
• Innovation took on 5 senses

• General strategic developments
• Benchmarking innovations
• Creativity and boldness of peer institutions

• Current status quo of open banking innovation.
• Live examples of how fintech, banks, and neo-banks around the globe are using open banking technology to provide new products and personalized customer experiences.
• Creating end-to-end digital workflows.
• Examples in accounts, payments, investments, identification, lending and tax management.

• Future role of branches
• Networks and formats
• Customer service models

• Current status of customer experience in financial exploration.
• How new players are creating highly customer-centric experiences.
• Digitizing product areas such as tax management, invoice selling and management, benefits, payments, communities and more.

• Introduction to fintech (B2C, B2B & B2B2C fintechs)
• Successful collaboration models and strategic approaches to fintech
• Hot topics in the fintech world (business trends, investment trends)

• Hybrid era: exploring new rules of HR
• Industry developments
• Evolution in workspace & working environment

Global overview, trends, and best practices in SME Banking Transformation 

• Digital Acquisition and Onboarding
• Dedicated Digital SME Bank / Mobile-first SME Banking
• Beyond Banking Services and Ecosystems
• ESG business potential for SMEs
• Embedded Finance

• Wellness revolution
• How insurers are driving growth with customer well-being
• Understanding well-ness driven customer behaviors
• Enabling wellness-as-a-service
• Delivering critical initiatives to meet customer expectations

• How insurers and lead climate change resiliency
• Climate change and its risks
• Fundamental business model changes required for climate resiliency
• Embed climate resiliency in corporate strategy to future-proof business

• What is Artificial Intelligence?
• Basics of Machine Learning & Simple Algorithms
• Entering the ChatGPT Era
• AI/ML/ChatGPT Use Cases in Banking & Insurance

• Human centered innovations developing successful solutions
• Successful collaboration models and strategic approaches banking/insurance

• Focus on Blockchain and its applications
• Focus on Artificial Intelligence and its applications