Reshaping banking: Erste Bank Hungary

Laszlo Bek-Balla is the Head of Digital & Contact Center at Erste Bank Hungary. In this interview with Qorus and ebankIT, he shares how his institution's digital transformation aims to meet changing customer expectations caused not only by emerging fintechs or neobanks, but also by digital service standards experienced in other fields of life. This interview is a part of the upcoming Digital Reinvention Radar 2023 report brought to you by the Digital Reinvention Community.


Could you tell us more about your bank?
 
Erste Bank Hungary is part of the Central Eastern Europe focused, Vienna-based Erste Group. It’s one of the country’s universal banks, servicing one million customers from private individuals to corporates and institutional clientele with all relevant financial services. Erste Bank Hungary Retail, having particular strength in wealth management and unsecured lending, puts the financial health of its customers at the center of our strategy, consciously supported across all channels in an omnichannel way.