Security UX and comms: Leading best practices, trends and innovations

Mark Donohue, Founder of iSky Research, focuses on security, user experiences and communications, starting with an emerging trend around banking hub: a hub inside of apps and web channels that is focusing on and talking to security in the user experience.

Throughout the presentation, Mark Donohue delves into the different approaches and best practices by banks around the world: Absa, Ally, ANZ, ASB, Bank Australia, Bank of America, Bank of East Asia (BEA), Bank of Melbourne, Barclays, BBVA, BNZ, Capitec, Chase, CIBC, Citibank, Commonwealth Bank (CBA), Current, Dave, Deutsche Bank, First Abu Dhabi Bank (FAB), HSBC, ING, Lloyds, M&T Bank, Macquarie, Monzo, NAB, Revolut, Santander, Seabank, Starling, Tangerine, Truist, UOB, USAA, Wells Fargo, Westpac.