• 01 Jun 2023

Thursday 4:00 PM to 5:00 PM

Innovation in Retail Banking 2023


"The 14th edition of the ‘Innovation in Retail Banking’ report involved senior executives from over 650 global banks and financial institutions participate in a survey to identify innovation trends in retail banking. Looking at the digital transformation process, only 11% of the respondents are confident that their bank's digital transformation journey has succeeded and is delivering as per their expectations. Looking ahead, 92% banks said they will increase innovation investments in digital delivery, 53% of banks are gearing up for innovation in product delivery, while only 23% have their sights set on developing new and exciting products in the coming year. Given these findings, it is evident that banks need to invest for sustainable long-term growth to stay competitive in today’s digital world."



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profile picture of Puneet Chhahira

Puneet Chhahira

Infosys Finacle

Head Product Management and Marketing

profile picture of Jim Marous

Jim Marous

The Financial Brand

Owner and Publisher of Digital Banking Report, Co-Publisher of The Financial Brand

profile picture of Jamie Broadbent

Jamie Broadbent

RBS International - The Royal Bank of Scotland International

Head of Digital, Innovation & Design

profile picture of Philippe Van Fraechem

Philippe Van Fraechem


Member of the Management Committee - Head of Qorus Learning


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