• 27 Jun 2023

Tuesday 2:00 PM to 3:30 PM

Balancing human and digital

Are banks losing touch with customers?
  • Can banks intelligently blend human and digital to create moments that matter? 
  • Or are customers lost in a self-service, digital labyrinth that makes money for the bank but feels like an impersonal institution, devoid of emotion – great for those smart enough to navigate the system, but a nightmare for those who cannot?
  • In this high wire act of balancing human and digital interaction, what happens to the customer if the bank slips up?

Based on online research and 1:1 banker interviews, this webinar will share the latest findings in how best to connect with your customers.

Peter Barrett (Financial Services Marketing Lead, Avanade) will present the results, along with a panel discussion including Akash Dowra (Head of Client Insight, Discovery Bank) Nikolay Lazarov (Sales Director – Retail Banking, Postbank | Eurobank Group), Dominic Larivée (Vice-President Marketing Planning and Implementation, Desjardins) and Han Peng Kwang (CEO, Wing Bank).




Logo of Eurobank Group Logo of Discovery Bank Logo of Avanade Logo of Desjardins Logo of Wing Bank Logo of Qorus


profile picture of Nikolay Lazarov

Nikolay Lazarov

Post Bank

Head of Sales Division

profile picture of Akash Dowra

Akash Dowra

Discovery Bank

Head of Technical Marketing and Client insights

profile picture of Dominic Larivée

Dominic Larivée


VP Marketing, Personal banking and Wealth management

profile picture of Han Peng Kwang

Han Peng Kwang

Wing Bank

Chief Executive Officer

profile picture of Peter Barrett

Peter Barrett


Global Marketing Lead, Financial Services

profile picture of Lukas Dzuroska

Lukas Dzuroska


Head of Communities


Any questions?


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