- Can banks intelligently blend human and digital to create moments that matter?
- Or are customers lost in a self-service, digital labyrinth that makes money for the bank but feels like an impersonal institution, devoid of emotion – great for those smart enough to navigate the system, but a nightmare for those who cannot?
- In this high wire act of balancing human and digital interaction, what happens to the customer if the bank slips up?
Based on online research and 1:1 banker interviews, this webinar will share the latest findings in how best to connect with your customers.
Peter Barrett (Financial Services Marketing Lead, Avanade) will present the results, along with a panel discussion including Akash Dowra (Head of Client Insight, Discovery Bank) Nikolay Lazarov (Sales Director – Retail Banking, Postbank | Eurobank Group), Dominic Larivée (Vice-President Marketing Planning and Implementation, Desjardins) and Han Peng Kwang (CEO, Wing Bank).