- Can banks intelligently blend human and digital to create moments that matter?
- Or are customers lost in a self-service, digital labyrinth that makes money for the bank but feels like an impersonal institution, devoid of emotion – great for those smart enough to navigate the system, but a nightmare for those who cannot?
- In this high wire act of balancing human and digital interaction, what happens to the customer if the bank slips up?
Based on online research and 1:1 banker interviews, this webinar will share the latest findings in how best to connect with your customers.
Michelle Baxter (Global Financial Services Lead, Avanade) and Peter Barrett (Financial Services Marketing Lead, Avanade) will present the results, along with a panel discussion including Akash Dowra (Head of Client Insight, Discovery Bank) Nikolay Lazarov (Sales Director – Retail Banking, Postbank | Eurobank Group), Dominic Larivée (Vice-President Marketing Planning and Implementation, Desjardins) and Han Peng Kwang (CEO, Wing Bank).