22 Apr 2027
23 Apr 2027
Madrid, Spain

Reinvent Forum Madrid 2027

Overview

Where AI, Finance & Customer Experience Meet


Reinvent Forum Madrid 2027  brings together senior financial leaders, innovators and technology experts to explore what’s really working as AI and new technologies reshape the industry.

In collaboration with CaixaBank, the Forum goes beyond traditional presentations creating space for honest peer-to-peer conversations, real-world case studies and practical lessons that can be put into action.

Building on the success of previous Reinvent Forum 2026 in Paris, Madrid 2027 will challenge conventional thinking, share proven ideas and uncover the opportunities shaping the future of financial services.

 

WHAT TO EXPECT

  •  Exclusive, high-impact format – A focused environment designed for genuine conversations, meaningful connections and practical takeaways.
  •  Real-world AI & innovation – Discover how financial institutions are moving beyond experimentation to scale AI, transform operations and create new customer value.
  •  Access to the Qorus network – Exchange perspectives with pioneering financial institutions and gain insight into leading industry initiatives.
  •  Transformative topics – Explore AI and GenAI, digital transformation, customer experience, payments, operational excellence, embedded finance, technology resilience and the future of work.
  •  Interactive community sessions – Join focused discussions and meetups around the topics that matter most to financial services leaders.
  •  Peer-to-peer networking – Connect with senior decision-makers and innovators in an environment designed for open, honest and informal exchange.

Examples of participating institutions in 2026

What to expect

Customer Experience

Evolving customer expectations: Exploring how personalisation, digital journeys, AI and seamless experiences are reshaping customer engagement in financial services.

Generative AI

Expanding Gen AI in banking: Choosing the best operating model across all customer touchpoints.

Payments

The race for payment wallets and shaping the future of digital identity and financial security.

Resilience through Technology

Safeguarding and sustaining your organization against cyberattacks, fraud, internal software failures, and other vulnerabilities.

ESG and Financial Wellbeing

Promoting sustainable practices and responsible investment strategies.

Embedded Finance

Understanding your customer - enabling quick, smooth, real-time transactions.

Embedded Finance & New Business Models

From banking-as-a-service to partnerships beyond traditional financial institutions.

Collaboration with NewTech

Building the Next Generation of Banking

Explore Partnership Opportunities

Partnership Enquiries

Interested in partnering with us? Get in touch to explore partnership opportunities. For enquiries, please contact: philippe@qorusglobal.com

Any questions?

Philippe Van Fraechem
Qorus Member of the Management Committee - Head of Qorus Learning
Kristina Potocakova
Qorus Head of Events
Petra Balazova
Qorus awards
Martin Racay
Qorus Events Specialist

FAQ

Leverage community expertise to redefine finance

Our communities cover diverse topics such as digital transformation, SME finance, or Embedded insurance, providing a platform to learn from industry experts and peers.