47th Efma Congress: Banking Transformation
Overview
The next decade will be one of opportunity for the financial industry – for those who can move fast enough.
Even though most financial institutions have pushed transformation to the top of their list of strategic priorities, the need for improvement is never-ending. In the post-crisis period, the industry has been under constant pressure as a result of disruption from unexpected competitors, the explosive growth of new technologies and relentless consumer demands. As the world’s consumers embrace digital adoption, retail financial services customers expect a seamless service across multiple channels and all lifecycle stages in a human purpose and experience driven era.
The 47th Efma Congress will explore these opportunities and challenges and more across three dedicated themes:
Changes in the FS landscape:
1.1 Changes in the financial services landscape shaped by the entry of non- traditional, non-financial players such as telcos, lenders, taxi companies, big tech, etc.
1.2 Traditional banks’ responses - lessons learnt from the ventures of traditional players
How to react:
2. Reinventing yourself in leadership, culture & organization:
2.1 Cultural shift in big organizations & leadership in the 21st century
2.2 Sustainable and responsible banking - value driven organizations
2.3 Experimental approach culture – failing, learning and winning
2.4 Inspiration from non-financial companies and players
2.5 What will financial services look like in 50 years?
3. Transform, innovate & create new lines of business:
3.1 Parallel innovation: new brands, using Banking-as-a-Service
3.2 Opportunities arising from open banking
3.3 AI and data strategy
3.4 Co-creation with external business partners
3.5 M&A and own investment funds
3.6 Building and developing digital ecosystems
Speakers
Agenda
Get a complete overview of all sessions, speakers, and timings across the event. Visit the full program page to plan your schedule in advance and make sure you don't miss the moments that matter most to you.
Sponsors & partners
Backbase
Backbase is a software company. We design products that improve the lives of real people. We have created the world’s leading lean customer experience platform. It has been designed to help you organize, create, and manage deeply relevant customer experiences across all channels, on any device to delight your customers, and deliver measurable business results. We believe that customer experience management is essential for today’s organizations to stand out from the crowd, stay relevant to their customers, and grow their business. Our mission is to help organizations transition smoothly into truly customer-centric businesses by adopting the outside-in approach that has worked so well for us and our customers. We believe that every enterprise will find success through customer-centric innovation.
Wavestone
Wavestone is a consulting powerhouse, dedicated to supporting strategic transformations of businesses and organizations in a world that is undergoing unprecedented change, with the ambition to create positive and long-lasting impacts for all its stakeholders. Drawing on more than 5,500 employees in 17 countries across Europe, North America and Asia, the firm offers a 360° portfolio of high-value consulting services, combining seamlessly first-class sector expertise with a wide range of cross-industry capabilities. Wavestone is listed on Euronext Paris and recognized as a Great Place to Work®.
Temenos
Temenos AG (SIX: TEMN), headquartered in Geneva, is the world’s leader in banking software, partnering with banks and other financial institutions to transform their businesses and stay ahead of a changing marketplace. Over 3,000 firms across the globe, including 41 of the top 50 banks, rely on Temenos to process the daily transactions of more than 500 million banking customers. Temenos customers are proven to be more profitable than their peers: over a seven-year period, they enjoyed on average a 31% higher return on assets, a 36% higher return on equity and an 8.6 percentage point lower cost/income ratio than banks running legacy applications.
Tink
Founded in Stockholm in 2012, Tink is a cloud-based platform that provides the infrastructure and value-adding data products that are enabling the future of financial services. Currently consisting of Account Aggregation, Payment Initiation, Personal Finance Management and Data Enrichment – Tink’s products can be used to develop standalone services or be integrated into existing banking applications. The company has 200 employees and its partners include PayPal, NatWest, SEB, ABN AMRO, BNP Paribas Fortis, Nordea and Klarna. Insight Venture Partners, Heartcore Capital, SEB, Creades, Nordea Ventures, ABN AMRO Digital Impact Fund and PayPal have invested in Tink.
NGDATA
NGDATA helps brands in data-driven industries, such as financial services, telecom, utilities and hospitality, to drive connected customer experiences. Our AI-powered CDP and Digital Transformation Services put people at the center of every business via Customer DNA, which continuously learns from behavior to deliver compelling experiences for brands across the globe. NGDATA is headquartered in Gent, Belgium and has offices in the United States, Europe and Asia-Pacific.
PayKey
PayKey enables banks, telcos, and mobile wallets to offer customers instant access to financial services, including P2P payments, balance check and top-ups - from within ANY mobile app, including all messaging apps. Our patented Social Payments Solution™ is based on a state-of-the-art smartphone keyboard that includes a branded banking/telco button. This button opens a menu of services, fully customized to the offerings of the service provider, creating a frictionless experience, driving engagement and keeping services always in front of customers. PayKey is already serving over a dozen banks all over the world, including global brands ING, Standard Chartered and HSBC.
Capgemini
We partner with companies to transform and manage their business by unlocking the value of technology.
BCG - Boston Consulting Group
Leverage community expertise to redefine finance
Our communities cover diverse topics such as digital transformation, SME finance, or Embedded insurance, providing a platform to learn from industry experts and peers.