Retail Banking Summit in Asia 2018
Overview
Customers and marketplaces in Asia are going through rapid changes. Banks in the region have embraced new technologies and have started to transform themselves. However the industry has to undertake a more aggressive change due to the creeping challenge of non-industry players. More particularly Asian and global technology giants have started stepping on the toes of the banking industry, which is evident from their recent launches of digital wallets, cross border payment solutions and their aggressive focus on capturing an increasing share of customers’ wallets and imagination. Investors and markets look more favorably on the technology giants than the banking industry. As banks look to transform, they are increasingly discovering in Fintechs and regulators, their partners to help adopt innovations and increase customer experience as well as engagement.
The Fourth edition of Efma’s Retail Banking Summit in Asia will focus on the key priorities and most pressing challenges faced by the banking industry in the region. Like previous editions, this year’s event will bring together the most successful banks and companies in the retail financial services ecosystem from Asia and across the world.
This year’s edition will also feature the most disruptive innovations and best practices in digital transformation. They key themes to be discussed during the two-day event will include:
• Artificial intelligence, robotics and machine learning: Making sense of tomorrow’s world for banks;
• Block-chain, crypto-currencies and the promise of tokenization: Finding and monetizing the value in distributed ledgers;
• Internet of all things, voice, virtual reality et al: How to prepare banks for the platforms and channels of tomorrow whilst dealing with the predominance of mobile today?
• Open banking, APIs, Fintechs and the challenge of interfacing with rest of the world;
• From Affluent, SMEs to Millennials and the financially excluded: How to deepen the relationship with existing segments and break into new ones?
• People: How to update the workforce with skills, mindset and culture as banks transform their infrastructure and platforms?
• Distribution and Design: How to create an experience and space for interaction with banking customers comparable to retail leaders?
Another key highlight of this year’s event will be the Asian winners of the global Efma-Accenture Distribution & Marketing Innovation Awards, sharing with the audience how they have created world leading propositions and platforms, and what other banks in Asia can learn from them.
Speakers
Agenda
Get a complete overview of all sessions, speakers, and timings across the event. Visit the full program page to plan your schedule in advance and make sure you don't miss the moments that matter most to you.
Sponsors & partners
PayKey
PayKey enables banks, telcos, and mobile wallets to offer customers instant access to financial services, including P2P payments, balance check and top-ups - from within ANY mobile app, including all messaging apps. Our patented Social Payments Solution™ is based on a state-of-the-art smartphone keyboard that includes a branded banking/telco button. This button opens a menu of services, fully customized to the offerings of the service provider, creating a frictionless experience, driving engagement and keeping services always in front of customers. PayKey is already serving over a dozen banks all over the world, including global brands ING, Standard Chartered and HSBC.
Maybank
Maybank Group is the leading financial services provider in Malaysia catering to the needs of consumers, investors, entrepreneurs, non-profit organisations and corporations. The Group, which has expanded internationally, has the largest network among Malaysian banks of over 2,400 branches and offices in 20 countries, employing over 44,000 Maybankers and serving over 22 million customers. It is the only regional bank with a presence in all 10 ASEAN countries (as of November 2016). By strengthening our core business and franchise, we gain competitive advantage by achieving synergies across our diverse group. Domestically we aim to achieve leadership across key and profitable segments. Internationally we capture value from new investments and continue to pursue organic expansion by delivering innovation and superior customer value. We are a top recruiter of talent and view our leadership pool and talent pipeline as key to realising our aspirations. We constantly seek to enhance performance management and achieve cost optimisation by focusing on effective IT operations and enhancing employee productivity.
DBS Group
DBS has garnered a slew of global accolades, underscoring our growing presence among banking leaders worldwide. We continue to be recognised for our leadership in digital, as well as our commitment to deliver a purpose beyond banking to create a more sustainable future. In 2019, DBS was named the ‘World’s Best Bank’ by Euromoney. This comes after our win of Global Bank of the Year from The Banker and Best Bank in the World from Global Finance, both in 2018. Together, these wins make us the first bank in the world to hold three of the most prestigious global best bank honours at the same time. As we seek to reimagine banking, we are humbled by the global recognition of our efforts.
Backbase
Backbase is a software company. We design products that improve the lives of real people. We have created the world’s leading lean customer experience platform. It has been designed to help you organize, create, and manage deeply relevant customer experiences across all channels, on any device to delight your customers, and deliver measurable business results. We believe that customer experience management is essential for today’s organizations to stand out from the crowd, stay relevant to their customers, and grow their business. Our mission is to help organizations transition smoothly into truly customer-centric businesses by adopting the outside-in approach that has worked so well for us and our customers. We believe that every enterprise will find success through customer-centric innovation.
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