Balancing human and digital: TNEX

David Jiménez Maireles, Chief Experience Officer of TNEX, shares insights into the challenges and strategies involved in delivering exceptional customer experiences in the digital banking landscape, in an interview for the Qorus-Avanade report titled Balancing human and digital: Are banks losing touch with customers?


What are your roles and responsibilities in the bank? 

As a Chief Experience Officer, I am responsible for overseeing and managing the overall experience that customers, employees and stakeholders have with TNEX. I am responsible for developing and executing strategies that enhance the overall experience and satisfaction of customers and employees, resulting in increased loyalty, retention and revenue.