Credit-Based Smart Auto Claim Solution Qorus Innovation in Insurance Awards 2020 - Winner

Credit-Based Smart Auto Claim Solution system is the first of its kind in the industry. Drivers can make claims through their mobile phone and receive compensation deducted from a dynamic credit quota, which is related to their driving behavior and history - including traffic violations and credit records. All they need to do is to report the case to the insurer, upload relevant photos for an AI-assisted assessment and confirm the compensation online. Car owners can check their credit quota via a mobile application developed by Ping An, and the quota will change dynamically based on big data like the user's driving habits. Good drivers with safe driving habits will earn larger quotas while those who commit transgressions such as fraud will see their credit quota cancelled. Traditional claim settlements include a series of complicated stages such as initial reporting, loss assessment, compensation assessment, handling documents and compensating, requiring an average of 5.18 manual workflows in a single case. The new system uses an artificial intelligence (AI) smart claims credit model built with technologies such as image damage assessment, optical character recognition (OCR) bills identification, and biometrics. It minimizes the complicated procedures by automating processes and reducing manual form-filling to the greatest extent. Departments involved: Ping An Property and Casualty Insurance (Ping An P&C) Claim Settlement Expert Team, and Ping An P&C Systems Expert Team .