Travel with Confidence: Parametric Insurance for Proactive Delay Compensation Qorus-NTT DATA Innovation in Insurance Awards 2025

At Allianz Partners, our commitment to customer protection and satisfaction drives everything we do. With our innovative Proactive Delay feature in our travel insurance offerings, we’re redefining the customer experience by turning unexpected travel disruptions into seamless, stress-free resolutions.

Imagine a world where flight delays are met with instant solutions rather than frustration. With Proactive Delay, there's no need for our customers to file claims or gather documentation. Instead, we surprise and delight them with automatic compensation, transforming potential dissatisfaction into moments of unexpected delight.

Harnessing cutting-edge technology, we collaborate with trusted external partners to receive real-time updates on transporter delays. This empowers us to notify travelers immediately about their compensation, leveraging automation to deliver a truly hassle-free experience. Inspired by parametric solutions in weather-related risks, we’ve adapted this innovative approach to meet the needs of travelers worldwide.

Our market research shows that while some competitors offer similar services, none match the scale and efficiency of Allianz Partners’ fully parametric approach to trip delays. This pioneering service not only distinguishes us from the competition but also enhances the reputation of our business partners, who value the satisfaction it brings to their customers during stressful times.

This groundbreaking initiative is the result of a collaborative effort across our Partnership Success teams consisting of a large range of expertise including Innovation, Marketing, Product, Underwriting, IT, Sales teams, and Business Partners. Together, we’ve created a solution that prioritizes customer needs above all else.

Customer satisfaction is our ultimate measure of success. Through regular surveys, we ensure our products consistently deliver exceptional value, and we continuously strive for improvement. Our Proactive Delay insurance has achieved an impressive 4.89 out of 5-star rating in claims experience, underscoring our commitment to excellence.