Mental Health Support (Mood recorder and clinical path way for mental health counseling) Qorus-NTT DATA Innovation in Insurance Awards 2026

Problem:

Members lacked tools to monitor emotional well-being or understand when they were entering repeated negative mental states. Accessing mental health support was unstructured, delayed, or reactive rather than proactive.

Solution:

A mood-recording tool integrated into the digital journey that captures emotional patterns daily. When recurring negative indicators are detected, the system automatically guides members into a structured clinical pathway for mental wellness counseling with licensed professionals.

Implementation:

Mood inputs are captured via a simple interface. Embedded logic analyzes trends and triggers alerts. Members receive automated recommendations and routing to clinical mental health services, ensuring timely intervention and continuity of care.