TEB Paran Hazır Hesabı – TEB Money Ready Account Qorus Banking Innovation Awards 2013
FranceCategory
Sales EffectivenessKeyword
Loans, Operational excellence & efficiency, Digital channels & Omnichannels
Innovation presentation
"Money Ready Account" is a brand new banking solution revolutionizing the way the consumers get access to funding in case of urgent needs. It is basically a dual limit overdraft account consisting of up to 12 month installment based facility with the conventional overdraft. "Money Ready Account" is designed to fulfill an unmet customer need in the market as well as to boost the Retail Bank’s profitability. Convenient Application: All customers and prospects are able to apply with their National Identity via SMS, web, internet, call centre, IVR or branch to get an instant response to their application. Instant Credit Decision: The credit decision is sent back to the mobile phone in maximum 20 seconds. There is an automated batch program evaluating applications and an automated decision engine is sending the response in real-time. Practical Limit Utilisation through the ADCs: The customer can withdraw money from their "Money Ready Account” through ATM, Branch, Call Center, Internet branch and pay the money back in 12 months instalments. The customers have access to their pre-approved limit 7/24 through all ADC, the limit utilization process is optimized to take seconds. After Sales Services: Customers have opportunities for early closure, early installment payments and partial balance closure for their repayment plans. Special Debit Card: The customers carry their loan in their wallet with the specifically designed debit card.
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