Sharing of branches’ account opening process at the Shared Services Center Qorus Banking Innovation Awards 2015

The Sicredi Confederation offers technology and operations solutions to the Sicredi's credit unions. Such solutions are offered with the bias to improve the operational efficiency index, aligned to the strategic planning of 2010-2015, as well as to increase the relationship with the members. Therefore, through its Shared Service Center (SSC), since july 2014, started to offer the first shared process that meets the branches needs. The account opening process at the branches is now executed at the Shared Service Center's structure, the Sicredi Confederation. The goal was to provide an economic and efficient alternative to Sicredi's branches. With this process being executed centralized at the SSC, the Sicredi's branches may dedicate more time to the relationship with the member, understanding the needs for products and services, instead of inputting data into computerized systems (operational jobs). The project to implement the service at the Sicredi Confederation was developed in conjunction with the Process department, which was responsible to map the standard of the processes run at the credit unions and adapt it to a new standard to run at the Shared Service Center. At the SSC, the service is now executed by the Integrated Operations Center, department which was the main responsible for the change management plan and training of every employees involved in the process until then executed at Sicredi's branches, generating an estimated savings of USD 2 millions in the last 12 months.