Qorus-Infosys Finacle Banking Innovation Awards 2024

BNI Digital Services Portal - Empowers Client via Community from developers to developer

Submitted by
16/05/2024 Banking Innovation


BNI Digital Service Portal reimagines a centralized community for usage of Banking API

Innovation presentation

Fintech industry in Indonesia has been growing rapidly for the last few years, hence the needs for a reliable banking API service grows as time goes. As the key player in banking sector, BNI recognizes the crucial role of APIs in fostering innovation and collaboration within the financial technology ecosystem.

The BNI Digital Services Portal serves as an initiative that reimagines the landscape of banking API usage. Unlike traditional approaches, our portal doesn't just provide a set of APIs, it establishes a centralized community connecting developers to developers. This community-driven approach is designed to empower clients by fostering collaboration, knowledge-sharing, and continuous innovation to cater clients diverse needs in API integration; channeled through a system that helps clients to pick the most compatible APIs for their needs and tools for developers to smoothly integrate, like SDK, Postman collection, Sandbox, and live coding.

As part of our continuous enhancement, our future plans include the integration of AI in issue ticketing system and chat helpdesk system. These additions aim to streamline support and provide real-time assistance and analysis. Furthermore, we are working towards developing client-specific dashboards, offering a centralized hub for ongoing transactions and analytics on integrated API usage. These planned features underscore our commitment to innovation, ensuring that our portal remains a dynamic and indispensable resource for developers in the ever-evolving fintech landscape.

In conclusion, the BNI Digital Services Portal is not just an API gateway; it's a dynamic ecosystem that empowers clients through a thriving community of developers. By fostering collaboration, driving innovation, and providing top-notch API services, BNI is at the forefront of transforming the fintech landscape in Indonesia. Join us on this journey as we reimagine the future of banking API services and shape the next wave of digital financial innovation.

Uniqueness of the project

Community based approach

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