Cloud Calling: The Future of Personalised Customer Experience Qorus-NTT DATA Innovation in Insurance Awards 2025- Nominated

Cloud Calling is an innovative technology introduced by ICICI Lombard that redefined customer engagement in the face of the limitations of conventional communication techniques. This ground-breaking method offers a smooth and effective channel of contact between motor claim customers and their assigned Claims Managers, addressing the fundamental shortcomings of traditional customer care methods, by assigning each customer a single contact number to reach their designated Claims Manager effortlessly. This seamless connection is achieved through integration of our claim processing applications with the contact center call management application. This integration ensures that all relevant information is readily available to facilitate efficient communication. This direct connection minimizes waiting times and enhances the overall customer experience.