Upgrading the Travel Claims Process Using AI Qorus-NTT DATA Innovation in Insurance Awards 2025- Nominated
IsraelCategory
Re-imagining the Customer ExperienceKeyword
Customer experience, Customer service, AI & Generative AI, Digital channels & Omnichannels, Claims management, Travel InsuranceBusiness Line
Health InsuranceDistribution Channel
Online / Direct
Innovation presentation
* Payment of Travel claims through the innovative "Clal Quick Pay"service from the Clal App. Through this service, you can receive an Advance Payment Directly To Your Credit Card, for medical expenses at private clinics abroad, private doctors, pharmacies, laboratories and dental treatments, subject to the terms of the policy. * Improving the Process of Submitting Travel Claims Abroad via the Clal Customer Website. * Decoding Medical Receipts and Confirmation Forms for Delayed Baggage Arrival Using AI.
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