AI-powered Digital Insurance claim: One photo is enough Qorus-NTT DATA Innovation in Insurance Awards 2026

Submitted by

Laboral Kutxa

Premium

22/01/2026 Insurance Innovation

Over 2,900 digital claims processed in 2024 thanks to a pioneering solution: customers simply send a photo, and our AI identifies damage and brand, streamlining claim management and enhancing the experience—no technical intervention required.

Innovation details

Country
SpainCategory
Product & Service InnovationKeyword
Customer experience, Customer service, AI & Generative AI, Home insurance, Claims management, Automation, Valuable & Electronics insuranceBusiness Line
Home InsuranceDistribution Channel
Online / Direct, Bancassurance, Partners

Innovation presentation

Our AI and computer vision solution enables customers to file claims for ceramic hobs and glass items by simply sending a photo through the app. The system automatically identifies damage, brand, and other key data, speeding up assessment and reducing administrative workload.

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