Complaints Transformation Qorus Innovation in Insurance Awards 2026

Submitted by

Old Mutual Insure

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10/02/2026 Insurance Innovation

Old Mutual Insure transformed its complaints function with an integrated model that reduced volumes, improved fairness and turnaround times, strengthened compliance, and rebuilt customer trust.

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Complaints Transformation Qorus Innovation in Insurance Awards 2026

Submitted by

Old Mutual Insure

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Interested in learning more?

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