Agency Insights with AI/GenAI Qorus-NTT DATA Innovation in Insurance Awards 2026

Agency Insights with AI/GenAI was born from a simple but disruptive ambition: to move agency management from hindsight to foresight by embedding intelligence directly into daily action. Designed to transform fragmented sales, campaign and behavioral signals into real‑time, next‑best‑action prescriptions, the solution replaces static reporting with AI‑driven guidance that tells field teams not just what happened, but what to do next. The project emerged in response to increasing competitive pressure and complexity in agency ecosystems, where speed, relevance and personalization are critical, yet insights were historically siloed and manually interpreted. Inspired by advances in machine learning, prescriptive analytics and generative AI, Agency Insights translates complex models into simple, actionable recommendations that can be immediately consumed and acted upon in the field, going beyond traditional dashboards and analytics tools. Delivered through close collaboration between Technology and Operational Excellence, agency business units, data science and IT teams, the initiative combined strong business ownership with scalable, production‑ready analytics and sustained platform operations. Today, the platform is live, continuously maintained and regularly generating AI‑driven insights for field teams, establishing a new, insight‑led operating model for agency performance and creating a strong foundation for future scaling and innovation.