TEB Faktoring Digital Onboarding and Smart Customer Journey Platform Qorus-Infosys Finacle Banking Innovation Awards 2026
TurkeyCategory
Business Banking InnovationKeyword
Customer acquisition & loyalty, Digital channels & Omnichannels, SME Banking, Automation
Innovation presentation
TEB Faktoring developed an end-to-end digital onboarding and customer journey platform to transform how SMEs access factoring services. Traditionally, factoring processes require manual documentation, physical interactions, and long processing times. This innovation eliminates friction by digitizing the entire journey.
The platform enables customers to apply, upload documents, receive approvals, and manage their factoring processes entirely through digital channels. Integrated with CRM systems and supported by smart workflows, the solution accelerates decision-making while ensuring operational efficiency.
As a result, onboarding times have been significantly reduced, customer acquisition has increased, and user experience has improved substantially. The platform also supports scalability and provides a foundation for future AI-driven enhancements.
This transformation positions TEB Faktoring as a leading digital player in SME financing and demonstrates a strong commitment to customer-centric innovation.
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